Cancellation and Refund Policy

1. Scope

This Policy applies to payments made to The Compliers through this website, including through payment links, checkout flows and payment pages made available by our payment service providers, whether by card, UPI, netbanking, or any other accepted method.

The Compliers supplies legal and professional services only. No goods are sold or supplied. Accordingly, this Policy deals with cancellation of engagements and refund of fees, and not with return or replacement of any product.

2. Cancellation by you

• Before commencement of work. You may cancel an engagement by written notice to payment@thecompliers.com before work has commenced. Where no work has been undertaken and no third-party cost has been incurred, the amount paid is refunded in full.
• After commencement of work. Once work has commenced, fees attributable to work already performed, time already committed and expenses already incurred (including statutory fees, filing fees, stamp duty and third-party charges) are not refundable. Any unutilised balance is refunded.
• Scheduled consultations. A consultation may be rescheduled without charge if we receive at least twenty-four (24) hours' notice. Cancellation with less than twenty-four (24) hours' notice, or non-attendance at a confirmed slot, is chargeable in full and is not refundable, as the slot is reserved to your exclusion.

3. Retainer arrangements

Retainer fees are payable in advance for the retainer period. Where a retainer is terminated in accordance with the engagement terms, we will account for services rendered up to the effective date of termination and refund the unutilised portion, if any. Unless the engagement terms provide otherwise, unutilised capacity in a retainer period does not carry forward and is not refundable on that ground alone.

4. Cancellation by us

We may decline or discontinue an engagement, including on account of a conflict of interest, a regulatory or professional constraint, non-receipt of instructions or documents, or non-payment. Where we discontinue an engagement for reasons not attributable to you, the fees for work not performed are refunded in full.

5. Matters not giving rise to a refund

No refund is payable on the following grounds:

• dissatisfaction with the outcome of a matter, or an outcome differing from your expectation. Legal services are advisory and professional in nature; no result, decision or approval by any court, authority or counterparty is or can be guaranteed;
• a change of mind after a deliverable has been delivered, or after a downloadable document has been accessed or downloaded;
• delay or non-performance attributable to your failure to provide instructions, documents, information or approvals;
• delay attributable to any court, regulator, authority or third party.

6. Failed, duplicate and excess payments

Where a payment fails but the amount is debited, or where a duplicate or excess payment is made, the amount is refunded in full on verification. Please write to payment@thecompliers.com with the transaction reference, date and amount.

7. How to request a refund

Write to payment@thecompliers.com with:

• your name and contact details;
• the transaction reference and date of payment;
• the amount paid; and
• the reason for the request.

We will acknowledge the request within three (3) business days and communicate our decision, with reasons, within seven (7) business days of receiving the information necessary to assess it.

8. Processing of refunds

Approved refunds are processed to the original payment method or bank account from which payment was received. No refund is made in cash or to a third-party account. Refunds are initiated within seven (7) business days of approval. Credit to your account thereafter is subject to the processing timelines of your bank, card issuer or payment service provider, over which we have no control.

Payment gateway charges, transaction fees and applicable taxes already borne on the original transaction may be deducted from the refund amount where they are not recoverable by us.

9. International users and buyers

Where payment has been received from outside India:

• refunds are made in Indian Rupees (INR) to the original payment instrument, and the amount credited to you in your local currency depends on the exchange rate applied by your bank, card issuer or payment service provider on the date of the refund;
• foreign exchange fluctuation, conversion charges, cross-border transaction fees and intermediary bank charges are to your account and are not reimbursed by us;
• processing may take longer than for domestic transactions and is subject to applicable exchange control requirements.

10. Contact

Email: payment@thecompliers.com
Postal Address: A-41, South Extension Part-2, New Delhi 110049

11. Amendments

We may revise this Policy from time to time. The version in force is the one published on this website on the date of your transaction.