Shipping and Delivery Policy
1. Nature of what we supply
The Compliers is a legal practice. Everything supplied by us from or through this website is a service. No goods, products or physical items are sold, shipped or delivered by us through this website. References on this website or on any payment page to "shipping", "delivery" or similar expressions are used only because our payment service providers require standard terminology, and are to be read as referring to electronic delivery of services and service-related material.
2. Mode of delivery
All deliverables — including advisory notes, opinions, drafts, agreements, filings, certifications, reports and downloadable content — are delivered exclusively in digital form, by one or more of the following means:
- email to the address provided by you at the time of engagement or payment;
- a secure download link;
- access to a shared folder or document repository; or
- any other electronic mode agreed between us in writing.
No courier, postal or physical dispatch is undertaken. Where a physically signed or stamped copy is separately required, this will be dealt with under the engagement terms and not under this Policy.
3. Timelines
Timelines for delivery are governed by the engagement letter, proposal or scope of work agreed between us. In the absence of an agreed timeline:
- downloadable content and standard-form documents are made available on confirmation of payment or within one (1) business day thereafter;
- bespoke advisory and drafting deliverables are delivered within the period communicated to you at the time of accepting the engagement.
Timelines exclude delays attributable to incomplete instructions, pending documents or information from you, or third-party or regulatory turnaround times.
4. Payments and payment acknowledgments
We may collect payments through cards, UPI, netbanking, RTGS/NEFT and other acceptable methods made available by our payment service providers, including through secure payment links, checkout flows and payment pages hosted on or linked from this website.
On successful payment, an acknowledgment of payment is displayed and, where applicable, sent to you electronically. A receipt or tax invoice is issued separately and must be requested by writing to payment@thecompliers.com, stating the transaction reference, date and amount. The payment acknowledgment generated by the payment service provider is not a substitute for a receipt or tax invoice.
5. Delivery details and your responsibility
Delivery is deemed complete when the deliverable is sent to, or made accessible at, the email address or electronic destination furnished by you. You are responsible for providing a valid and monitored email address and for ensuring that our communications are not blocked, filtered or diverted to spam or quarantine folders. We are not responsible for non-receipt arising from incorrect details furnished by you or from restrictions on your systems.
6. Non-delivery or access difficulties
If you have made a payment and have not received the corresponding deliverable or access within the applicable timeline, please write to payment@thecompliers.com with the transaction reference and date. We will verify the position and, where the failure is attributable to us, re-deliver or restore access promptly.
7. Charges
No shipping, handling, courier or delivery charges are levied, as no physical delivery is undertaken. Fees payable are only those stated in the engagement letter, proposal or payment page, together with applicable taxes.
8. International users and buyers
The following additional terms apply where you access this website, engage us or make payment from outside India:
- Digital delivery only. Services and deliverables are delivered electronically worldwide by the means set out in Clause 2. No physical shipment is made to any jurisdiction, and accordingly no customs duties, import levies, clearance formalities or cross-border shipping charges arise from our delivery.
- Currency and payment. Unless expressly agreed otherwise in writing, all fees are quoted and payable in Indian Rupees (INR). Where your payment instrument is denominated in another currency, conversion is effected by your card issuer, bank or the payment service provider at its own rate. Foreign exchange conversion charges, cross-border transaction fees, intermediary bank charges and similar costs are to your account and do not form part of our fees.
- Regulatory compliance. Payments to and from India are subject to the Foreign Exchange Management Act, 1999 and the directions of the Reserve Bank of India. We may require additional information or documentation to complete a cross-border transaction, and delivery may be deferred until such requirements are met.
- Taxes and withholding. Fees are exclusive of taxes. Any tax, levy or withholding imposed in your jurisdiction in respect of the fees is to your account, and amounts payable to us are to be remitted free and clear of such deductions unless we agree otherwise in writing.
- Scope of practice. The Compliers is a legal practice established in India and advises on Indian law. Nothing on this website constitutes an offer to practise law, or to hold out as qualified to practise law, in any jurisdiction where such practice would require a licence or registration we do not hold. Where a matter requires advice on foreign law, we will say so and, if you wish, work alongside counsel qualified in the relevant jurisdiction.
- Local access. You are responsible for ensuring that your receipt and use of our services is permitted under the laws applicable to you.
9. Contact
Email: payment@thecompliers.com
Postal Address: A-41, South Extension Part-2, New Delhi 110049
10. Amendments
We may revise this Policy from time to time. The version in force is the one published on this website on the date of your transaction.